For my interview this month I interviewed my coordinator for
work, Sam. Sam has been with the company four years, and has been in a variety
of leadership roles in multiple parks. The type of negotiating that he
primarily does involves his cast members and the guests. The thing that strikes
me the most about Sam is that he always strives for mutual benefit and excels
at this particularly with the cast. When asked about how he accomplishes this
he said that, “Treating cast members with a basic level of respect and
appreciation works wonders in any area.” He believes in treating them as he
would like to be treated and that this creates a better environment, which in
turn creates benefits for them. He believes in explaining “the why behind the
how” and how this basic understanding of how it can benefit the cast member can
change around attitudes.
